Shipping Policy
All orders will be processed within 5 to 10 business days (excluding weekends and holidays) after we receive your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For charged shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For basic flat rate shipping: We offer a flat rate shipping fee of HK$100 to [HONG KONG]
Free Local Delivery
Free local delivery is available for orders over $3000 within [HONG KONG]. For orders under $999, we charge $100 for local delivery.
With free local pickup in [ Mong kok ], you can save the shipping cost. After you place your order and select local pickup at checkout, your order will be prepared and ready for pickup within 7 to 15 business days. We will email you when your order is ready and provide instructions.
Pickup Hours
Our in-shop pickup hours are [14:00-21:00] on [Monday through Friday]. Please have your order confirmation email ready when you come.
Delivery will be made from [48 hours] on [7 days]. We will contact you via SMS with the phone number that you provided at checkout to notify you on the day of our arrival.
Taxes
Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. The customer should be responsible for these charges.
Notifications and Tracking Information
When your order has shipped, we will send you an email notification with a tracking number that you can use to check the status of your order. Please wait 48 hours for the tracking information to become available.
If you haven't received your order within X days of receiving the shipment confirmation email, please contact us via WhatsApp with your name and order number.
Return and Refund
We accept returns up to 3 days after delivery if the item is unused and in its original condition, and we will refund you the full amount of your order minus the shipping cost for the return.
For further information
please read our Refund Policy